Delete your account
You can delete your Bean Squad guest account and the records about it on our server at any time. There is no sign-in, so there is nothing else to close.
1. How to ask
In the Game
A Delete account button is coming to the Game's Settings screen. When you use it, the account and its records are deleted from our server at once, as described below, and the Game starts a new guest account the next time it needs the server.
By email
- Email support@mintcinc.com with the subject Delete my Bean Squad account.
- The Game never asks who you are, so tell us roughly when you first and last played, your device type (Android or iPhone), and, if you bought anything, the store order number from your receipt (a Google Play order number starts with
GPA.; for the App Store, the order ID on Apple's receipt). - We may ask one question to make sure the account is yours. We delete it within 30 days and reply when it is done. If we cannot tell which account is yours, we say so in our reply.
2. What is deleted
| Data | What happens |
|---|---|
| Guest account (account identifier, installation identifier, the hash of the device's secret, creation time) | Deleted. |
| Deliveries from purchases and subscriptions, multi-day pack shares, shop offers opened | Deleted. |
| Paid draw records, draw counts, stamps and box keys | Deleted. |
| Ad reward checks | Deleted. |
| Play records, launch reports and install source | Deleted. |
| Your customer record at RevenueCat (our purchase-checking provider) | We ask RevenueCat to delete it. |
| Purchase records (store, transaction ID, product, price, time) | Kept as transaction records where the law requires them, with the link to your account removed. |
| Your progress, items and settings | Never on our server. They live on your device: uninstall the Game or clear its app data to remove them. |
3. Before you delete
- Deletion cannot be undone. Anything bought but not yet delivered to the account (for example the remaining days of a multi-day pack) is lost.
- Deleting the account does not cancel a subscription. Cancel it in Google Play or in your Apple ID's subscription settings (see the Terms of Service).
- Information Google collects for ads and analytics is held by Google; see the Privacy Policy.
Ready? Email a deletion request — the subject line is filled in for you.